Features

Platform features

Everything the operation needs to support multiple channels without losing context — from the first DM to a closed ticket.

WhatsApp QR, WhatsApp Cloud API, Instagram DM and Facebook Messenger unified, with assignment and transfer across departments.

Embeddable widget with visual models, pre-chat, attachments, FAQ/KB and bidirectional site ↔ WhatsApp bridge.

Menu robot, basic triage, premium AI with KB and human handoff — you choose the automation level.

Visual flow editor: triggers, conditions, media, queues, webhooks and billing — automation without locking the operation.

TK protocol with team SLA, public lookup with token, internal comments and audit trail.

Public and internal departments, availability-based round-robin, supervisor panel and 7-day metrics.

Per-organization Telegram bot in the Inbox; Discord for operational alerts on the team’s WhatsApp.

REST OpenAPI, integration keys, campaigns and outbound webhooks for ticket, conversation and bridge events.

Privacy portal, progressive consent renewal, event audit and masking of sensitive data.